Shipping policy
🚚 Shipping Policy
Thank you for shopping with us!
We're a new startup business, and we truly appreciate your support as we grow. To keep our prices competitive and reach customers worldwide, we ship orders directly from our international suppliers through trusted partners.
Please read below for important details about our shipping process:
🌍 Shipping Times
Because we ship directly from our global suppliers, shipping times can vary depending on your location and the item ordered.
Estimated Delivery Times:
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USA & Canada: 7–20 business days
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UK, Europe, Australia: 10–25 business days
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Rest of the world: 15–30 business days
Please note: These are general estimates. Shipping delays may occur due to customs processing, holidays, or high demand.
📦 Order Processing
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All orders are processed within 2–5 business days after payment is confirmed.
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Once your order is shipped, you will receive a tracking number via email.
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Some items may arrive separately if they are shipped from different suppliers.
🚨 Shipping Delays
As a small business, we do our best to ensure timely delivery, but we cannot control delays caused by:
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Customs clearance
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Natural events (e.g., weather, pandemics)
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Carrier issues or global shipping disruptions
We kindly ask for your patience if your order takes a little longer than expected.
❌ Wrong Address / Undeliverable Packages
Please double-check your shipping address before placing an order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
If an order is returned to the supplier due to an undeliverable address, we cannot reship or refund it at this time.
📫 Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email. If you haven’t received your tracking number after 7 business days, feel free to contact us.
If you have any questions about shipping or your order status, please reach out to us at [halo.exchange.x@gmail.com] — we’re happy to help!